FAQ

FAQ — Frequently Asked Questions

Ordering

Can I personalise my gift?

Yes! Many of our gifts can be personalised with a name, photo, date or personal message. Look for the personalisation options on the product page.

Can I include a gift message?

Absolutely. You can add a free personal message at checkout — we'll include a beautiful gift card with your order.

Can I change or cancel my order?

If your order hasn't been processed yet, we may be able to make changes. Please contact us as soon as possible after placing your order.

Delivery

How long does delivery take?

Standard delivery takes 3–5 business days. Express delivery is available and takes 1–2 business days. See our Shipping & Delivery page for full details.

Do you offer letterbox delivery?

Yes! Many of our gifts are letterbox-friendly, meaning they fit through a standard letterbox — no signature required. Look for the letterbox icon on the product page.

Will my order arrive in one parcel?

Usually, yes. But some gifts are made by different specialist makers who ship directly from their own workshop. If your order includes items from more than one maker, it may arrive as separate parcels, each with its own tracking — and a separate shipping charge may apply per parcel. This is always shown in your cart and at checkout before you complete your order, so you'll never be charged anything you haven't already seen and agreed to.

Do you ship internationally?

Yes, we ship across Europe. Delivery costs and times vary by country and are shown at checkout.

Please note: depending on your country and its customs regulations, your order may be subject to import duties, taxes, or customs fees on arrival. These charges are set by your local customs authority and are not included in our prices or shipping costs — they are the responsibility of the customer to pay upon delivery.

Returns

Can I return a personalised gift?

Unfortunately personalised items cannot be returned unless they are faulty or incorrect. Please double-check all personalisation details before placing your order.